Questions, answered.

Every product page has an “Order on WhatsApp” button. Tapping it opens a chat with the product name, price and link already filled in. Send the message and we confirm availability, delivery and payment in the same conversation.

We take orders over WhatsApp so you can ask about sizing, confirm stock and see additional photographs before you pay. It is slower than a checkout button by design — most of our customers have a question before they buy.

Unless stated otherwise on the product page, pieces are 18K gold plated over brass, set with cubic zirconia or shell pearls. The exact material, stone and finish are listed under Product Details on every product page.

Delivery timelines are confirmed on WhatsApp when you place your order, because they depend on your pin code and whether the piece is in stock or made to order. See the Shipping & Delivery page for the current policy.

Returns and exchanges are handled case by case over WhatsApp. The full policy, including what is and is not covered, is on the Returns & Exchange page.

Keep plated jewellery away from perfume, hairspray, chlorine and water. Put it on last when you dress and take it off first when you undress, and store pieces separately in the pouch provided. The Jewellery Care page has the full routine.

Pieces in the Everyday Essentials collection are designed for daily wear — lighter weights, secure closures and finishes that hold up. Occasion pieces are made for evenings and events rather than constant wear.

The Size Guide page explains how to measure at home with a strip of paper. If you are between sizes, message us on WhatsApp before ordering and we will help you choose.

WhatsApp is the fastest way to reach us. You can also email us — both are listed on the Contact page along with our support hours.