Returns & exchange

Return window

Return window: 14 Days from the date of delivery.

How to start a return or exchange

1. Message us on WhatsApp with your order details and a photograph of the piece.
2. We confirm whether the piece is eligible and share the return address or arrange a pickup where that is available.
3. Once the piece reaches us and passes inspection, we process the exchange or refund and confirm it in the same conversation.

What is eligible

• Unworn pieces in their original packaging, with the pouch and card.
• Pieces that arrived damaged, reported with photographs on the day of delivery.
• Wrong item delivered.

What is not eligible

• Pieces that have been worn, resized, engraved or altered.
• Damage caused by contact with perfume, water, chlorine or cleaning agents.
• Earrings, where hygiene rules make returns impractical, unless the piece arrived faulty.
• Made to order pieces, unless they arrived faulty.

Refunds

Refunds are issued to the original payment method. [REFUND PROCESSING TIME] after we receive and inspect the returned piece. Shipping charges, where they were paid, are [REFUNDABLE / NON-REFUNDABLE].

Return shipping costs

[WHO PAYS RETURN SHIPPING]. If the piece arrived damaged or the wrong item was sent, return shipping is on us.

Plating and everyday wear

Our pieces are gold plated, and plating wears with use. Normal wear over time is not a manufacturing fault. Following the care guide makes a real difference to how long a finish lasts.

Highlighted values are placeholders to be replaced with confirmed business policy before launch.