Shipping & delivery

How orders are placed

Orders are placed and confirmed on WhatsApp. When you tap “Order on WhatsApp”, the product name, price and link are filled in for you. We reply with availability, the delivery timeline for your pin code and the payment options available to you.

Shipping charges

Shipping is free on orders above ₹999. Below that, the shipping charge is confirmed in the WhatsApp conversation before you pay.

Dispatch and delivery timelines

Current dispatch timeline: 3-5 business days.

Delivery time depends on your location and the courier serving that pin code. Because it varies, we confirm the expected date in your order conversation rather than publishing a single number here. Made to order pieces take longer than in-stock pieces — the product page tells you which is which.

Tracking your order

Once your order is dispatched, tracking details are sent to the same WhatsApp conversation. If tracking has not updated for a while, message us and we will follow it up with the courier.

Packaging

Every order is packed in a box with a storage pouch inside and cushioning for transit. If the order is a gift, tell us in the chat and we will leave the invoice out of the parcel.

Delivery addresses

We deliver to addresses within [SERVICEABLE REGIONS]. Please share a complete address with a landmark and a phone number the courier can reach — most delayed deliveries come down to an incomplete address.

If something goes wrong

If a parcel arrives damaged, do not discard the packaging. Send us photographs on WhatsApp the same day and we will sort it out. Also see our returns and exchange policy.

Highlighted values are placeholders to be replaced with confirmed business policy before launch.